Frequently Asked Questions

Everything you need to know about your IMBER experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a process.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Which payment methods do you accept?

IMBER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with fair-trade certified factories.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.